How It Works
Our streamlined process gets you up and running quickly, then provides consistent, proactive support for your digital needs.
Choose Your Package
Select the retainer package that best fits your needs and budget. All packages include website support, consulting, and design work.
Sign the Agreement
During checkout, you'll accept our service agreement. This ensures we're both clear on expectations and deliverables.
Complete Intake Form
Tell me about your business, goals, and current website. This helps me understand your needs and provide better service.
Start Submitting Requests
Access your dedicated Trello board or email me directly. I'll prioritize your requests and keep you updated on progress.
Your Monthly Workflow
How You Submit Requests
📋 Trello Board (Recommended)
Each client gets a dedicated Trello board with three lists: Requests, In Progress, and Completed. Simply add cards with your request details.
✉️ Email
Send detailed requests directly to my email. I'll create Trello cards and keep you updated on progress.
💬 Slack (Premium Only)
Premium clients get access to a dedicated Slack channel for real-time communication and quick questions.
How I Handle Your Work
⚡ Quick Response
I acknowledge new requests within 24-48 hours (same day for Premium clients) and provide time estimates.
🎯 Prioritized Work
I work on your highest-priority items first, keeping you informed of progress and any roadblocks.
📊 Regular Updates
You'll receive progress updates and monthly reports showing hours used and work completed.
What's Included in Every Package
🌐 Website Support
- • Content updates and edits
- • Bug fixes and troubleshooting
- • Performance optimization
- • Security updates
- • Mobile responsiveness fixes
🎨 Design Work
- • Graphic design for web and print
- • Logo refinements
- • Social media graphics
- • Marketing materials
- • UI/UX improvements
💡 Strategic Consulting
- • Technology recommendations
- • User experience analysis
- • Growth planning
- • Process improvements
- • Digital strategy advice
Response Times & Expectations
Support Plan
Initial response within 48 hours. Perfect for non-urgent maintenance and updates.
Growth Plan
Priority response within 24 hours. Great for growing businesses with regular needs.
Premium Plan
Same-day response guarantee. Ideal for mission-critical projects and tight deadlines.
Important Notes
- Hours don't roll over - This encourages consistent monthly progress and prevents large backlogs
- Additional hours available - Need more time? Additional hours are $110/hr for retainer clients
- Proactive suggestions - I don't just complete tasks, I suggest improvements and optimizations
- Flexible scope - Use your hours for whatever your business needs most each month
Types of Work I Handle
✅ Perfect For Retainers
- ✓ Website updates and maintenance
- ✓ Content management and editing
- ✓ Feature development and enhancements
- ✓ Graphic design for web and print
- ✓ SEO optimization and improvements
- ✓ Performance optimization
- ✓ Strategic consulting and planning
- ✓ Third-party integrations
⚠️ Better as Separate Projects
- ! Complete website redesigns (20+ hours)
- ! Complex e-commerce implementations
- ! Custom application development
- ! Large-scale migrations
Large projects: For projects requiring 20+ hours, I recommend a separate project quote to ensure proper planning and execution.
Frequently Asked Questions
How quickly will you start working?
I'll set up your Trello board and begin work within 24 hours of receiving your intake form.
Can I change my plan later?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect at your next billing cycle.
What if I don't use all my hours?
Hours don't roll over to encourage consistent progress. If you regularly have unused hours, consider downgrading your plan.
How do you track time?
I track time in 15-minute increments and provide detailed reports of how your hours were used each month.
Can I pause my subscription?
Yes, you can cancel anytime and reactivate later. There are no long-term contracts or cancellation fees.
Do you work with my existing team?
Absolutely! I can collaborate with your internal team, other contractors, or agencies as needed.
Ready to Get Started?
Choose a package that fits your needs and start getting consistent, proactive support.